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ARCH annual report


The ARCH annual report for 2015-16 is now available to view.


Download it here.

ARCH awards results 2012 19/09/2012 Labelled as Tenants

The ARCH awards is an opportunity for local authorities and their tenants to showcase their achievements with others and receive recognition at the event. The nominations and winners of the ARCH awards were announced at the Tenants Conference on 19 September 2012.


Peter Kirkpatrick, chair of ARCH Tenants' Group introduced the nominations in each of the three categories and ARCH chair, Councillor Paul Ellis announced the winners and Councillor Jim Hakewill, the Mayor of Kettering, presented the awards for Innovation and Sustainability and Tenant of the Year categories.


The Excellence in Participation award was presented jointly by Cllr Hakewill and Andy Cook from Pinnacle psg, who kindly sponsored the award,


And the winners are:


Croydon 300Innovation and Sustainability award


Croydon Landlord Services - London Borough of Croydon won the Innovation and Sustainability award for their 'All ages' intergenerational project for integrating different age groups into Croydon's resident involvement project and achieving a reduction in anti-social behaviour as a result.


Read more about the 'All Ages' project




NTyneH 300Excellence in Participation award - sponsored by Pinnacle psg


North Tyneside Homes  won this award for their innovative model of tenant scrutiny which is delivering real outcomes for tenants including:

  • changes to the Empty Homes standard;
  • savings of £11,000 through their review of how tenant satisfaction surveys are carried out; and
  • new process for how tenancy review visits are carried out that will improve access and make them more effective.


Read more about North Tyneside Homes's approach to tenant scrutiny


Tenant of the Year Award


Four people were nominated for this award and the panel found it a difficult decision as all had contributed so much and were clearly making a difference through their involvement.



The award went this year to Michelle Fleet, from Birmingham City Council for demonstration of kindness and selflessness  in taking on the role of resident representative  during a programme of refurbishment work and putting the needs of others first despite her own poor health.


Other nominations for this award were:

  • Bob Carpenter, North Tyneside Homes;
  • Christine Johnson, Birmingham City Council; and
  • Terry Adkin, Norwich City Council



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