The ARCH tenants' group has developed a third in the series of
information leaflets for tenants of ARCH members. This issue is
about how to make a complaint. They all take a 'by tenants for
tenants' format and can be posted on member councils' websites or
printed off as hard copies to give out to tenants.
The aim of the leaflet is to reinforce the good work that
councils are already doing to support tenants who will be affected
by the changes.
high-quality version here