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DLUHC runs a social housing complaints process awareness campaign 03/03/2022 Labelled as Rent, Repairs, Scrutiny, Tenants

In 2021, the Department for Levelling Up, Housing and Communities (DLUHC) delivered on a commitment in the Social Housing White Paper, (The Charter for Social Housing Residents), to run a campaign to raise awareness of, and confidence in, the social housing complaint making process. The original campaign was run through February and March 2021

 

Building on the initial campaign, DLUHC have launched a second media campaign which will run from the week commencing 21 February for 4-6 weeks. The campaign will consist of adverts on social media, radio and search engines guiding residents towards the campaign webpage and helping tenants get the right help and support to make things right.

 

DLUHC have also made available a stakeholder toolkit which includes posters and leaflets to help councils promote the social housing complaints campaign in their area.

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