In 2021, the Department for Levelling Up, Housing and
Communities (DLUHC) delivered on a commitment in the Social Housing
White Paper, (The Charter for Social Housing Residents), to run a
campaign to raise awareness of, and confidence in, the social
housing complaint making process. The original campaign was run
through February and March 2021
Building on the initial campaign, DLUHC have launched a second
media campaign which will run from the week commencing 21 February
for 4-6 weeks. The campaign will consist of adverts on social
media, radio and search engines guiding residents towards the campaign webpage and helping tenants
get the right help and support to make things right.
DLUHC have also made available a
stakeholder toolkit which includes posters and leaflets
to help councils promote the social housing complaints campaign in
their area.