The Regulator of Social Housing (RSH) is the independent
regulator for social housing landlords - referred to as "registered
providers" and include housing associations and local authorities.
The RSH role is set by government to ensure that:
- Providers of social housing who are registered with the RSH are
well-managed and financially stable - known as the economic
objective.
- Tenants of registered providers get quality accommodation, have
choice and protection, and can hold their landlords to account -
known as the consumer objective.
The Regulator for Social Housing (RSH) has published a guide for
tenants of social housing on current arrangements for how to
complain to the RSH about a registered provider of social housing
and what the RSH does when a complaint is received.
The information contains details of:
- The RSH's role and objectives
- The roles of the RSH and the Housing Ombudsman
- How tenants can complain to the RSH and how the RSH handles
complaints
Read the guide
The proposals in the Social Housing Green Paper suggest that the
role of the RSH is likely to be strengthened in future.